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Handling returns and refunds
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Walmart Fulfillment Services (WFS)
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At Walmart, we want to take the stress out of returns for both you and the customer. In this video, you’ll learn about the Walmart Marketplace returns process and the minimum requirements you’ll need to meet to conduct successful returns and refunds.Â
Keep in mind that some items cannot be returned, so make sure you review Walmart.com’s Returns policy.Â
If you fail to initiate the refund within 48 hours, Walmart will issue the refund on your behalf.Â
When selecting Total returns from the Returns Insights dashboard, you’ll see some data based on your total returns, overall returns rate and return shipping costs.Â
When selecting Reason types from the Returns Insights dashboard, you’ll see your data presented based on changed mind, defective, damaged, lost, late, undelivered, or incorrect item. Â
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Seller-fulfilled returns policy
Issue a standard refund in Seller Center
Issue adjustments or non-standard refunds in Seller Center
Return Window Exceptions
Non Returnable Product Types
Managing returns might seem like a difficult task, but at Walmart Marketplace, we make it simple & efficient. In this video, we'll show you how to manage your returns with ease using our returns settings and rules in Seller Center.Â