Getting started
Item setup
Catalog optimization
Shipping & fulfillment
Walmart Fulfillment Services (WFS)
Order management
Handling returns and refunds
Marketplace returns settings
How to manage your customer service communication
Set up your Seller Center notifications
Performance
Ads & Campaigns
Create a seamless post-purchase experience for you and customers.
Learn how to manage your orders quickly and efficiently
Provide exceptional customer service via customized templates and high-quality content
Manage your returns and disputes
At Walmart, we want to take the stress out of returns for both you and the customer. In this lesson, you’ll learn about the Walmart Marketplace returns process and the minimum requirements you’ll need to meet to conduct successful returns and refunds.
Keep in mind that some items cannot be returned, so make sure you review Walmart.com’s Returns policy.
If you fail to initiate the refund within 48 hours, Walmart will issue the refund on your behalf.
When selecting Total returns from the Returns Insights dashboard, you’ll see some data based on your total returns, overall returns rate and return shipping costs.
When selecting Reason types from the Returns Insights dashboard, you’ll see your data presented based on changed mind, defective, damaged, lost, late, undelivered, or incorrect item.
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Returns policy
Issue a standard refund in Seller Center
Issue adjustments or non-standard refunds in Seller Center
Return Window Exceptions
Non Returnable Product Types
Managing returns might seem like a difficult task, but at Walmart Marketplace, we make it simple & efficient. In this lesson, we'll show you how to manage your returns with ease using our returns settings and rules in Seller Center.